Frequently Asked Questions

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Accommodation – Pricing

Are the rates on your web site per person or per room?
The price is always per room.

Are fees and taxes included in prices?
Yes. Price shown on checkout includes all fees and taxes.

Booking process

How do I book accommodation?
Booking is possible only by completing the reservation form on our web site. Please, select the dates of your stay and type of rooms you have chosen. The system will show you the price for the accommodation. If you agree with the total price and the booking conditions, enter your details and click “Book now” button to finish the reservation. Once you finish the order form and click on button “Book now”, your reservation will be confirmed shorty to your email address.

How do I know that my reservation is confirmed?
After completing and sending us your order form, you will get an automatic receipt e-mail containing your order number. Within 30 minutes, you will receive Accommodation confirmation.

I made a reservation but did not receive any confirmation. What should I do?
Before finalizing your reservation please double check your e-mail address because a mistake in the e-mail address is the most common reason why our clients do not receive their confirmations. In some cases, our e-mails can also end up in the “spam folder” so please check it as well. In any case, please try to contact us by e-mail as we will be very happy to assist you and solve the problem as soon as possible.

How many rooms can I book at once?
You can book as many rooms as are available for selected period.

Payment / Credit card guarantee

Why do you require my credit card details for bookings?
Your credit card details are required by hotels in most cases as a guarantee for your reservation in case of late cancellation or “no-show”. The hotel have a right to preauthorize your credit card so please make sure that your credit card is valid. Also please note, that if you book a Non refundable room, this type of room has special conditions and your credit card will be charged in advance. Please, always double check the payment and cancellation policy of the room you are interested in before you proceed with the reservation.

Is it secure to send my credit card details?
Yes, it is absolutely secure as we are using encrypted SSL protocol in all our order forms. This is the latest, most secure technology that encrypts all the details provided in the order form including your credit card details. All our servers are also protected by firewall against any unauthorized access.

What types of credit card can I use to guarantee for my booking?
We accept accept cards such as Visa, Euro/Mastercard, American Express, Diners Club.

Do you require any deposit or payment in advance?
Generally no deposit or prepayment is requested. However, there are few exceptions as Special conditions or Non refundable reservation. You will find the deposit or prepayment information in the room conditions.

How do I pay for our accommodation?
It depends on the room payment conditions. In most cases you will pay directly at the hotel after your arrival. However, there are some exceptions – for example Non refundable rooms, so please refer to the room conditions of each room.

Change of a booking / Cancellation

How do I cancel my booking?
Please contact us through any channel listed on our website.

How do I know that my reservation is cancelled?
When your reservation is cancelled, you will get a cancellation confirmation from us. If you don’t hear back from us in 30 minutes, please get in touch with us by some other means (e-mail).

What cancellation conditions do you have? When at latest can I change the booking without being charged any fee?
Each room has its own cancellation policy and for this information always check the room conditions. Generally, your reservation can be canceled or changed few days or weeks before your arrival. However, there are some exceptions – for example „Non Refundable“ or „Special conditions“ rooms. You can check the room policy if you click on the room type.

 

For any other questions please contact us through our contact form or through any channel listed on hotel website.