Accommodation – Pricing
Are the rates on your web site per person or per room?
The price is always per room.
Are fees and taxes included in prices?
Yes. Price shown on checkout includes all fees and taxes.
Booking process
How do I book accommodation?
Booking is possible only by completing the reservation form on our web site.
Please, select the
dates of your stay and type of rooms you have chosen. The system will show
you the price for the
accommodation. If you agree with the total price and the booking conditions,
enter your details
and click “Book now” button to finish the reservation. Once you finish the
order form and click
on button “Book now”, your reservation will be confirmed shorty to your
email address.
How do I know that my reservation is confirmed?
After completing and sending us your order form, you will get an automatic
receipt e-mail
containing your order number. Within 30 minutes, you will receive
Accommodation confirmation.
I made a reservation but did not receive any confirmation. What
should I do?
Before finalizing your reservation please double check your e-mail address
because a mistake in
the e-mail address is the most common reason why our clients do not receive
their confirmations.
In some cases, our e-mails can also end up in the “spam folder” so please
check it as well. In
any case, please try to contact us by e-mail as we will be very happy to
assist you and solve
the problem as soon as possible.
How many rooms can I book at once?
You can book as many rooms as are available for selected period.
Payment / Credit card guarantee
Why do you require my credit card details for bookings?
Your credit card details are required by hotels in most cases as a guarantee
for your
reservation in case of late cancellation or “no-show”. The hotel have a
right to preauthorize
your credit card so please make sure that your credit card is valid. Also
please note, that if
you book a Non refundable room, this type of room has special conditions and
your credit card
will be charged in advance. Please, always double check the payment and
cancellation policy of
the room you are interested in before you proceed with the reservation.
Is it secure to send my credit card details?
Yes, it is absolutely secure as we are using encrypted SSL protocol in all
our order forms. This
is the latest, most secure technology that encrypts all the details provided
in the order form
including your credit card details. All our servers are also protected by
firewall against any
unauthorized access.
What types of credit card can I use to guarantee for my
booking?
We accept accept cards such as Visa, Euro/Mastercard, American Express,
Diners Club.
Do you require any deposit or payment in advance?
Generally no deposit or prepayment is requested. However, there are few
exceptions as Special
conditions or Non refundable reservation. You will find the deposit or
prepayment information in
the room conditions.
How do I pay for our accommodation?
It depends on the room payment conditions. In most cases you will pay
directly at the hotel
after your arrival. However, there are some exceptions – for example Non
refundable rooms, so
please refer to the room conditions of each room.
Change of a booking / Cancellation
How do I cancel my booking?
Please contact us through any channel listed on our website.
How do I know that my reservation is cancelled?
When your reservation is cancelled, you will get a cancellation confirmation
from us. If you
don’t hear back from us in 30 minutes, please get in touch with us by some
other means (e-mail).
What cancellation conditions do you have? When at latest can I change
the booking without
being charged any fee?
Each room has its own cancellation policy and for this information always
check the room
conditions. Generally, your reservation can be canceled or changed few days
or weeks before your
arrival. However, there are some exceptions – for example „Non Refundable“
or „Special
conditions“ rooms. You can check the room policy if you click on the room
type.
For any other questions please contact us through our contact form or through any channel listed on hotel website.